{"additional_details":{"negative_aspects":["poor dining","noisy room"],"positive_aspects":["friendly staff","peaceful location"]},"dining":{"comment":"The

• DesmondHotel Cromwell Stevenage
  5.0

  Guest rating

  {"additional_details":{"negative_aspects":["poor dining","noisy room"],"positive_aspects":["friendly staff","peaceful location"]},"dining":{"comment":"The dining experience was a letdown, especially considering the lack of gluten-free options. The price paid did not match the quality of the food provided.","rating":3},"facilities":{"comment":"The facilities were average with some areas needing improvement. The price for the facilities offered was moderate.","rating":5},"location":{"comment":"The location was charming, but the heating was overly high. It provided a peaceful environment, but lacked a few necessary amenities. The proximity to the Cromwell was a plus, despite some maintenance issues.","rating":6},"rooms":{"comment":"My room was right next to a noisy ventilation system, which was disturbing early in the morning. Additionally, there was a funny smell that wasn't pleasant. The room was uncomfortably hot from the start and quite a trek away from the main areas.","rating":4},"service":{"comment":"The staff were excellent in assisting with various tasks, although there were some minor issues with service and communication. The price for the services offered was reasonable.","rating":7},"summary":"I had a mixed experience at the hotel. The rooms were close to a noisy ventilation system and had a strange smell, making it uncomfortable. However, the staff was exceptional, being very helpful despite some lapses in service. The location was lovely, but some areas needed improvement. The dining was disappointing for the price paid."}

  Desmond United Kingdom,  January 2024